Cancellation and Refund Policy

This page sets out the cancellation and refund terms for digital products and software licences purchased from Divine. It forms an integral part of the Terms of Use and should be read together with them: /en/kullanim-sartlari SELLER DETAILS E-mail: [email protected] Discord: https://discord.gg/divine1 1. NATURE OF WHAT IS SOLD What Divine sells is not a physical good. The subject of the sale is digital content and a licence key performed electronically as soon as payment is confirmed. Delivery is instant and electronic, not shipped; once the product has been delivered there is no object left that could be taken back and resold. Products with USB in their name are no exception: what is sold is the software and the licence key only, and no hardware is shipped to you. You run the software from your own USB stick. For that reason the refund terms differ from those you may be used to for physical goods. Please read the rules below BEFORE you purchase. 2. GENERAL RULE All licences are final and non-refundable. Once a purchase is completed, refunds will not be issued. 3. THE ONLY CASE THAT CAN BE CONSIDERED A refund request is considered only where the licence is clearly recorded in Divine's system as UNUSED and NEVER ACTIVATED. Once a licence has been activated, the product is deemed performed and no refund will be considered. 4. BINDING FORCE OF ACTIVATION RECORDS In determining whether a licence has been used, Divine's activation and usage logs are the SOLE AND BINDING SOURCE OF TRUTH. Those records show when a key was activated, which Hardware ID (HWID) it was bound to, and its usage history. If the records show an activation, statements to the contrary do not change the outcome of a refund request. 5. REFUNDS ARE DISCRETIONARY, AND HOW THEY ARE ISSUED Even where the condition above is met, no entitlement arises: whether a refund is granted is entirely at Divine's discretion and is not guaranteed. Approved refunds may be issued as STORE CREDIT rather than returned to the original payment method. 6. HOW TO APPLY For refund requests, contact us through our support channels: E-mail: [email protected] Discord: https://discord.gg/divine1 If you have an account, the support ticket system inside your account is the fastest route. Your request may require identity verification and proof of purchase. Attempts to defraud or to submit false documentation will result in legal action. 7. CHARGEBACKS Users who initiate a chargeback or payment dispute will have their accounts PERMANENTLY CLOSED, the related licence keys INVALIDATED and future purchases blocked. Divine reserves the right to pursue legal remedies in case of chargebacks. If you have a problem, contact us before opening a dispute. Support channels resolve issues far faster and do not put your account at risk. 8. SUSPICION OF FRAUD OR ABUSE If there is suspicion of fraud, abuse or bad faith use, Divine reserves the right to refuse any refund and to take all appropriate measures without any obligation to return funds. Accounts on which unauthorised payments or stolen card usage are detected are closed immediately and legal action is taken. 9. CIRCUMSTANCES THAT ARE NOT GROUNDS FOR A REFUND The following, on their own, are not grounds for a refund: • Changing your mind after purchase. • A personal assessment that the product did not meet expectations. • A licence being revoked because it was shared, transferred or resold. • An account being closed for breach of the Terms of Use. • A request to change device. This is handled through the Hardware ID (HWID) reset procedure rather than a refund, and is subject to Divine's policies and approval. • Failure to check the system requirements before purchasing. 10. ORDER CANCELLATION AND ORDERS AWAITING STOCK You may cancel your order before payment is confirmed; at that stage no amount has been charged. After payment is confirmed, if no key is in stock for the product you purchased, your order is NOT cancelled. It is placed in an "awaiting stock" state, your payment is preserved and you are notified by e-mail. Once a key is available, an authorised member of staff delivers the order manually. An order awaiting stock is treated as not yet performed; refund requests made before delivery takes place are assessed under this clause. 11. WHEN THE LICENCE PERIOD STARTS The licence period starts on first activation of the product, not at the time of purchase. Not using your key straight away does not consume any of its duration, so "I could not use it and it expired" is not a ground for a refund. 12. CHANGES Divine may update these terms at any time. Changes take effect as soon as they are published on this page. The terms in force on the date your order was placed apply to that order.